Story about us
When our Company, Commonwealth Travel Service Corporation Pte Ltd (commonly known as CTC Travel), was established in March 1990, our aim was to ensure that all travellers who booked a holiday with us, would truly enjoy their vacation and be happy!
Inspired by this aim, we continued to create happy travellers, and to associate the happiness of holidaying with CTC Travel, whilst maintaining our value composition to make travelling available for everyone, and to everyone!
Our Belief
Eliciting happiness from our travellers, bringing our smiling travellers to the world, and putting a smile on every one of them.
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Our Pillars of Principles
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01.
Products
Our every itinerary is diligently planned from gathering valuable feedbacks from our customers, overseas partners and our internal research & development team. Each activity, attraction, accommodation, meal and transportation route is carefully considered to match the quality we promise to our travellers. Our collective bargaining allows us to produce better value tours and packages with more departure dates, thereby benefiting many our travellers.
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02.
Processes
We firmly believe in having well-structured and user-friendly processes, that will bring our travellers clarity, accuracy, accessibility and convenience. We ensure that information reflected on our communication materials and channel are accurate, sufficient, organized and accessible to our customers.
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03.
People
The best investment we make is in the education of our people. Our steadfast team is competent and dedicated. As brand ambassadors, our team is trained to be customer-centric by delivering quality, consistent service and doing our best at all times for our customers.
